Entrepreneurs are often wondering how to build trust when looking for new prospects. Even if they successfully retain loyal clients, they’re still searching for new strategies...
Every organization should have a strategic plan, but the number of companies that try to operate without one may surprise you. According to OnStrategy research, 86%...
One of the best ways to champion the customer experience is by staying on top of customer feedback. Knowing your client base and satisfying their needs...
Customer service metrics are the key to customer retention. Customer satisfaction is a major customer service metric, but customer experience and customer perception of your company’s...
Sales and marketing experts claim that making cold calls can be a practical sales and marketing approach for gathering a list of prospects who are interested...
NPS is a customer loyalty metric that measures the willingness of customers to recommend a company’s product or service. It was developed by Fred Reichheld in...
Customer support is enough to make or break a business. After you have made the sale to a client, it is the customer support team that...
In recent years, the e-commerce industry has witnessed amazing growth. The current COVID-19 pandemic has provided further impetus to this industry. Several businesses are also taking...
As more businesses are using the online medium to enhance their revenues, it is becoming more competitive to increase customers. The cost per acquisition for new...
When you start your new business or grow your business from your homeland to another country, you need to define your target market first to reach...
