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How to Build a Custom Health and Medical Insurance App



Build a health and insurance app

Credit: GBKSoft

The private healthcare industry is a very lucrative and widespread business in many countries across the globe. In the USA alone, the sector has already surpassed $1 trillion in yearly revenue with over 7,000 providers in the country. However, most private healthcare and insurance services look for more convenient and integrated solutions to access educational and consulting materials. Thus, creating a user-friendly, sleek app is imperative for every forward-looking healthcare business.

Here we give you a simple guide to creating and launching a winning custom health app, expanding your outreach to the population of mobile service users.

What Will the App Give You?

Modern users are increasingly tech-savvy. They like having access to all virtues of the technological progress at their fingertips, accessing information, and transacting on the go. The same is relevant for medical and insurance services, as users want to have immediate access to:

  • Recommendations about available health insurance plans, with detailed terms and conditions.
  • A database of local family doctors with reviews and testimonials.
  • Medical help and consultation with a few clicks.

Effective mobile apps create valuable ecosystems uniting patients, doctors, and insurance providers. They allow seamless interaction, informed provider choices, and frictionless service use. Therefore, creating such an app becomes a pressing business challenge for many businesses wishing to deliver more value to all stakeholders within their system.

How to Create an App Hassle-Free?

The app development sector is booming today, so you will hardly experience a shortage of workforce or business offers for such a project. Still, you will need to cover a long way from a business idea to a working app. You’ll need to choose the underlying technology, experiment with features and designs, and select a dependable developer. Here are some tips to make this process more manageable.

#1. App Design

As you’re developing an app for specific industry with unique requirements, its features and technical infrastructure should meet the needs of healthcare and insurance providers. Thus, you need to take care of health insurance plan compensation, claims management, and purchase/update of insurance plans as core functions for users. The app should integrate a payment API to process payments for medical services. An efficient search engine should be embedded to facilitate the search for healthcare providers, clinics, and medications. A modern app will also benefit from an automated system of setting doctor appointments and uploading/downloading lab test results.

#2. Regulatory Compliance

Healthcare and insurance are rigorously regulated sectors, as they access sensitive user data and are bound by serious security and privacy requirements. Your app should also meet the regulations and take security measures to avoid data breaches, fraud, and manipulation. The overarching legislation related to healthcare and insurance is HIPPAA, HITECH, GDPR, and PIPEDA. The PCI-DSS standard oversees Payment-related regulations. So, make sure you study all these laws and incorporate them into the app’s design to ensure compliance at all levels, avoiding huge fines for violations.

#3. QA Testing

Once the app is ready, you need to conduct a thorough audit to identify vulnerabilities or bugs. After debugging and performance testing, you can release the app to real users. Launching a faulty, poorly running product can otherwise stain your business reputation, drawing the majority of loyal users to your competitors.

#4. Launch and Maintenance

The app’s official launch in the digital marketplace ushers the start of its online operations. However, it’s not the end of the development work. Your software provider should deliver 24/7 support and app maintenance, removing bugs and glitches in real-time. The app should also be regularly updated to keep its functionality and user satisfaction high.

How to build a health and insurance app

Credit: BenefitsPRO

Recommended Features for a Health and Insurance App

Now that the app creation process is clear, let’s discuss what patient problems it can solve. We’ve based these tips on user research in the sector, pinpointing the most common challenges that service users come across.


Many private healthcare and insurance services users complain of the enormous paperwork they need to complete to apply for insurance. A winning app should automate that paperwork and integrate real-time tips for quick online completion and submission of all documentation. In this way, long queues and discomfort will be taken out of the process.

Policy types

The insurance industry is too sophisticated for a layperson, with so many policy types and kinds to choose from. An effective app can give suggestions for policy choices based on a brief survey with the key parameters of users. In this way, the insurance officers won’t need to explain all the details to people personally, making the system much more efficient.

Doctor selection

The choice is hard amid the variety of available healthcare providers’ options. So, many healthcare clients find it challenging to select a reliable, experienced specialist. An app with a social review component can solve this problem, giving users access to reviews and testimonials.

Distance medical help

Private healthcare and insurance should cover the on-site and online variants of medical assistance. Some patients need help interpreting lab test results or identifying their health condition urgently, without a doctor’s appointment. Using an AI-powered system of chatbot consultations or a vast knowledge database can solve this issue and enhance the quality of self-service in this sector.

Healthcare Apps Are on the Rise

As you can see, the market for healthcare and insurance apps is diverse and dynamic today. The demand for health and insurance apps also increases, responding to the growing Internet access and population growth globally. So, if you decide to launch a health and insurance app, you’re guaranteed a steady revenue increase and a continually expanding user base.

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