The customer service landscape has undergone a dramatic transformation over the past few decades. Traditional contact centers, once limited to voice calls, are now multifaceted hubs...
A SIP trunk can provide incredible flexibility and scalability for your business. Whether your employees are at work, home, or on the go, they can stay...
Many companies are offering more flexible customer service, 24 hours a day. You can too – but first, learn what makes it so important. Benefits of...
In business, a good first impression is one of the most powerful tools to success, especially if you often need to do service calls as a...
Customer service metrics are the key to customer retention. Customer satisfaction is a major customer service metric, but customer experience and customer perception of your company’s...
Customer support is enough to make or break a business. After you have made the sale to a client, it is the customer support team that...
